Tag: knowledge-centered service

  • Zero-Strategy: Disruption through Reduction

    Zero-Strategy: Disruption through Reduction

    Disruption through Reduction Innovation is more than just a trend; it has become a requirement for organizations that want to stay competitive in today’s economy. But many organizations struggle with developing strategies that will genuinely innovate the workplace and serve customers in new ways. Without innovative strategies, your company is likely to underserve its customers […]

  • FAQs: What’s Wrong with Our Knowledge Base?

    FAQs: What’s Wrong with Our Knowledge Base?

    When service organizations strive to evolve to the next level, knowledge management is a vital component of the strategic plan. Effective knowledge management contributes significant value to a service organization and reduces the cost of service delivery. But why do so many knowledge management initiatives fail to achieve the anticipated benefits? Why do so many […]